Policies and procedures

What is a cancellation? A cancellation is when you completely withdraw from the camp(s) you have registered for. Refunds and credits are available depending on how far in advance you cancel: 

• More than 30 days before camp start date: Full refund minus a 25% administrative fee.
• Eight to 28 days before camp start date: A credit equal to 50% of the paid fees will be posted to your JCC Account. This credit can be used for future programs.
• Seven days or less before camp start date: No refunds or credits are available.

In order to withdraw, written confirmation must be received via email by the required dates.

At Camp JCC, the safety and well-being of our campers and staff are our top priority. We are committed to fostering a positive, inclusive, and respectful environment for all. While we strive to work with campers and their families to address behavioural concerns and provide opportunities for growth, we maintain a zero-tolerance policy for behaviours that compromise the safety and harmony of the camp community.

This includes, but is not limited to, excessive verbal or physical aggression, such as hitting, punching, kicking, fighting, or making threats of violence. Additionally, bullying, excessive name calling, swearing, stealing, and damaging another person’s property are unacceptable behaviours. Any camper engaging in such actions may face immediate disciplinary measures, including expulsion for the remainder of the camp season. Our goal is to work together to ensure that all campers have a positive experience, and we take these matters seriously to maintain a safe and supportive environment for everyone.